Refund Policy

Last updated: April 29, 2026

What's changed

  • Clint is now a credit-based service, so this policy describes refunds in three clear tracks instead of one. Each track is honest about what we can refund and what we can't.
  • The old 15-day free trial has been retired. Our Free plan now lets you use Clint indefinitely with monthly credits — no card, no time-box, no countdown. If you never want to pay, you don't have to.
  • Deleting an analyzed invoice automatically refunds 1 credit to the bucket it was drawn from. This used to be invisible; now it's policy.
  • The 14-day money-back window is kept for first-time paid plan purchases, but the refundable amount is now prorated by the credits you've already used. Fair both ways.
  • Top-up credit packages are non-refundable and never expire. We pair the two on purpose: you keep the credits forever, we don't refund them.
  • App Store and Google Play purchases are governed by those platforms' refund policies. Per-invoice refunds still work inside Clint regardless of where you bought your credits.

We built Clint to earn your trust, not lock you in. This policy is honest about the three different ways money and credits can move back to you — and where they can't. No traps, no fine print, no flat promise we can't keep.

How refunds work on Clint

Clint runs on credits. Each plan grants you a monthly amount; you can buy top-up packages on top of that; and most actions that meaningfully consume our infrastructure (most notably, analyzing one invoice) cost one credit. Because money and credits both move on the Platform, we keep refunds in three clean lanes.

1. Per-invoice refunds — automatic

When you delete or trash an analyzed invoice in Clint, we automatically return 1 credit to the bucket it was originally drawn from (rollover, monthly balance, or top-up). You don't have to email us. There is no form. The credit is back in your account the moment the invoice is gone.

Two limits keep this fair for everyone:

  • Monthly cap. The total amount we automatically refund in a billing period is capped at your plan's monthly credit grant. (For example, on Flow that's 150 credits per month.) If you hit the cap, refunds resume at the start of your next period.
  • Anomaly review. If your refund rate goes well above the norm in a period, we may pause automatic refunds and review the account before resuming them. We'll always tell you when this happens.

2. Plan-level refunds — first paid plan, 14 days, prorated

If you upgrade to a paid plan for the first time and decide it isn't for you, you can request a refund within 14 days of that first paid charge.

The refundable amount is the price you paid, minus:

  • Credits you've already used in that billing period, valued at (monthly price ÷ monthly credit grant) per credit.
  • Non-refundable transaction fees charged by our payment processor (Paddle). These are fees Paddle keeps; they're not money Clint receives. We'll tell you the exact amount before we issue the refund.

Plan-level refunds are available only on your first paid plan purchase — not on renewals, not on subsequent plan changes, and not on top-up purchases.

3. Top-up credit packages — non-refundable

Top-up packages are non-refundable once delivered to your account. In return, top-up credits never expire and aren't trimmed when you change plans. If you bought 300 credits two years ago and never used them, they're still there. We chose this trade so the rule is the same in both directions.

Mandatory consumer-protection rights in your country of residence remain unaffected.

Plan changes are not refunds

Some changes to your account aren't refund events, even though they affect your credits. We mention them here because they often come up in the same conversation:

  • Upgrades take effect immediately. Paddle prorates the charge for the rest of the current billing period.
  • Downgrades take effect at the start of your next billing period. Until then, you keep your current plan's credits and rollover. On the effective date, your rollover is recalculated using the new plan's lower cap, and any rollover credits above the cap are expired. We always show you the exact number before you confirm a downgrade.
  • Cancelling a paid subscription is treated as a downgrade to the Free plan at the end of your current billing period. Your account, your data, and your top-up credits remain available.
  • Deleting your account is a separate action and is permanent. It forfeits all credits — including top-up credits — without refund. See our Terms of Service, §15, for details.

Trimmed rollover credits are not separately compensated as refunds. Top-up credits are not affected by plan changes.

App Store and Google Play purchases

If you bought a Clint subscription or a top-up through the Apple App Store or Google Play, the platform's own refund policy governs that purchase, not this one. We can't refund a charge we never received. Per-invoice refunds (track 1 above) still work normally inside Clint regardless of where you obtained the credits.

How to request a refund

  • Per-invoice refund (track 1): delete the invoice in the Platform. The credit returns automatically. No ticket needed.
  • Plan-level refund (track 2): open the Billing menu in the Platform and use the refund option, or email us at help@clint.website with your account email, date of purchase, and a short note explaining what didn't work. We'll respond as soon as we can.
  • Top-up purchase (track 3): as above, but please note that top-ups are non-refundable except where mandatory consumer law applies. We'll still help you sort out anything else that's wrong with the order.

If you believe a charge is incorrect, please write to us before initiating a chargeback with your card issuer. See Terms of Service, §6.11, for what happens when a dispute is opened without contacting us first.

Why this policy exists

Our goal hasn't changed: we want choosing Clint to feel like a low-stakes decision, not a commitment you can't undo. What's new is honesty about the mechanics. A flat "money back, no questions asked" promise sounds friendlier on the page, but it doesn't survive contact with a credit system where someone can extract real value before asking for one. Three honest tracks beat one promise we can't keep.

If you ever feel the policy isn't being applied the way it's written here, write to us — we read those.

All amounts on this page are in U.S. Dollars (USD) unless otherwise stated. This policy is part of, and read together with, our Terms of Service, particularly §6.7 (Refunds).